Returns and Refunds Policy
Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to accommodate your request. Certain items may be non-returnable, including those that are custom-made or specially ordered.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Final Notes
This Return and Refund Policy is subject to change at any time without notice. It is your responsibility to review the policy periodically for updates. By making a purchase from fibernestessential.com, you agree to comply with this policy. If you have any questions or concerns regarding your return, please reach out to us via email for assistance.